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Showing articles from Support tag

MEGApix - ANPR and MMCR Supported Countries List

ANPR and MMCR Supported Countries List ----------------------------------- Affected Roles:   Owner, Administrator Related Digital Watchdog VMS Apps:   DW Spectrum IPVMS, Ai Analytic Engine Last Edit:   June 25, 2024 ----------------------------------- License Plate Recognition Digital Watchdog’s ANPR licen…

06/09/2022 - Technical Bulletin - DW Spectrum IPVMS v3.2 End of Support

Technical Bulletin To:   DW® Customers Date:  June 9, 2022 Re:  DW Spectrum IPVMS v3.2 End of Support DW Spectrum® IPVMS v3.2 End of Support Statement Affected DW Product:  DW Spectrum IPVMS (v3.2) desktop software Supported Software Version:  DW Spectrum IPVMS v4.0 and newer Outdated Software Version:…

Reporting DW Blackjack Rack Issues

DW Blackjack® Rack™ Support Guide ----------------------------------- Affected Roles:   Owner, Installer Last Edit:   March 1, 2021 ----------------------------------- Reporting DW Blackjack® Rack™ Issues This article will outline guidelines regarding the reporting of product issues and the support process …

DW Spectrum - Reporting DW Cloud Issues

Reporting DW Cloud Issues ----------------------------------- Affected Roles:  Owner, Administrator Related Digital Watchdog VMS Apps:   DW Spectrum Software Version:   DW Spectrum v3.0 or newer Last Edit:   April 16, 2020 ----------------------------------- DW Cloud Issues This article will outline how …

DW MEGApix - Pano and Flex Camera Server Compatibility List

Multi-Sensor IP Camera Server Compatibility List ----------------------------------- Affected Roles:   Owner, Administrator Related Digital Watchdog VMS Apps:   DW Spectrum IPVMS Last Edit:   August 1, 2024 ----------------------------------- Multi-Sensor Camera Compatibility DW MEGApix PANO Series and FLE…

DW Spectrum - Previous Build List

DW Spectrum Previous Build List ----------------------------------- Related Digital Watchdog VMS Apps:   DW Spectrum IPVMS Last Edit:   November 5, 2024 ----------------------------------- Supported Operating Systems Operating System OS Version Spectrum 6.1 Spectrum 6.0 Spectrum 5.2 …

End User Assistance Guide

End User Assistance Guide ----------------------------------- Affected Roles:   End Users Last Edit:   November 13, 2020 ----------------------------------- Technical Support End User Policy As of autumn 2020, Digital Watchdog began offering limited support to end users through the use of knowledge base art…

Reporting DW Spectrum Issues

Reporting DW Spectrum® Issues ----------------------------------- Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Last Edit: November 13, 2025 ----------------------------------- DW Spectrum® Issues This article will outline how to report operator issues with DW Spectrum® IPVMS. Supported/Affected…

DW Spectrum - Supported Operating Systems and Mobile Versions

Supported Operating Systems and Mobile Versions ----------------------------------- Affected Roles:   Administrator, Owner Related Digital Watchdog VMS Apps:   DW Spectrum® IPVMS Software Version:   DW Spectrum IPVMS v6.0, DW Spectrum Mobile v24.1 Last Edit:   November 5, 2024 --------------------------------…

Digital Watchdog End of Support Life (EOSL) Products List

Digital Watchdog End of Support Life (EOSL) Products List ----------------------------------- Affected Roles:   DW Customers Last Edit:   December 6, 2024 ----------------------------------- Discontinuation of Products As Digital Watchdog (DW) progresses in the field of surveillance security, new products w…

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