DW Blackjack - Cube Freezing Fix (Ubuntu Linux)
DW Blackjack Cube-LX Freezing Fix ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum Software Version: DW Spectrum v4.0 or higher; Ubuntu OS 16.04 Last Edit: July 24, 2020 ----------------------------------- DW Blackjack (Linux) Crash…
Bandwidth Limit Error - VMAX IP Plus
Bandwidth Limit Error – VMAX® IP Plus ----------------------------------- Affected Roles: Administrator Last Edit: August 14, 2024 ----------------------------------- Bandwidth Limitation The maximum bandwidth throughput capacity is 80 Mbps for the VMAX IP® Plus NVR and 160 Mbps for the 3rd and 4th gen…
VMAX IP G4 - Recovery Guide
VMAX IP G4 – Recovery Guide ----------------------------------- Affected Roles: Administrator Last Edit: March 13, 2025 ----------------------------------- System Recovery If your system is experiencing system errors, software corruption, or display issues, you can use the Recovery Firmware as a last …
Known Issue: NAS Storage Becomes Unavailable and Shows As Invalid Storage (Windows OS)
Known Issue: NAS Storage Becomes Unavailable and Shows As Invalid Storage (Windows OS) ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Complexity: Medium Software Version: DW Spectrum® IPVMS v4.1 or higher Last Edit: Febr…
DW Spectrum - Troubleshooting HWID Changes in a Multi NIC Environment
Troubleshooting Hardware ID Changes in a Multi-NIC Environment ----------------------------------- Affected Roles: Administrator, Power Users Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: April 4, 2025 ----------------------------------- HWID in Multi-NIC Environments In Multi-NIC hardware e…
Reporting DW Blackjack Rack Issues
DW Blackjack® Rack™ Support Guide ----------------------------------- Affected Roles: Owner, Installer Last Edit: January 20, 2025 ----------------------------------- Reporting DW Blackjack® Rack™ Issues This article will outline guidelines regarding the reporting of product issues and the support proce…
Troubleshooting a PoE Reset Error on a VMAX IP Plus
Troubleshooting PoE Reset Errors on a VMAX® IP Plus™ ----------------------------------- Affected Roles: Administrator Complexity: Medium Last Edit: August 16, 2024 ----------------------------------- PoE Reset Error If you are encountering an issue where a VMAX ® IP Plus™ is experiencing video loss…
DW Blackjack Boot Device Troubleshooting
DW Blackjack® Boot Device Troubleshooting ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Complexity: Medium Last Edit: March 19, 2021 ----------------------------------- Boot Order Issues When powering on a DW Blackjac…
New NAS Installation Troubleshooting
New NAS Installation Troubleshooting ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum®, DW IP Finder® v4.4.7 Complexity: Medium to High Software Version: DW Spectrum® IPVMS v2.6 or higher Last Edit: August 10, 2020 -------------…
Adding 3rd Party Cameras with ONVIF Discovery Issues to a VMAX IP Plus
Adding 3rd Party Cameras with ONVIF Discovery Issues to a VMAX® IP Plus ----------------------------------- Affected Roles: Admin, Owner Last Edit: August 13, 2024 ----------------------------------- Third Party Registration Issues While the VMAX IP Plus standalone NVR is considered to support most ONVI…
