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New NAS Installation Troubleshooting

New NAS Installation Troubleshooting


Affected Roles:  Administrator, Owner

Related Digital Watchdog VMS Apps:  DW Spectrum®, DW IP Finder® v4.4.7

Complexity:  Medium to High

Software Version:  DW Spectrum® IPVMS v2.6 or higher

Last Edit:  August 10, 2020


Issues Adding a DW Blackjack® NAS

When trying to add a DW Blackjack® NAS to Windows OS through DW IP Finder® fails, an error script showing “Disk1: Failed” and “Disk2: Failed” may display.  If the NAS fails to add to Windows through IP Finder®, please read on.

This article will outline some troubleshooting methods that you can try before contacting DW Technical Support when trying to add a DW Blackjack® NAS to a DW Spectrum® server operating with a Windows OS.

Note:  This guide is for adding a new Blackjack® NAS to a DW Spectrum® system.  Using the troubleshooting methods below may cause currently existing archives in the NAS to be deleted.

Supported/Affected Devices:

  • DW Blackjack® Series (Windows OS)

DW Blackjack® NAS Requirements

  • Network:  1 Gbps Network
  • DW Spectrum® IPVMS Server:  v2.6 or later
  • OS:  Windows 7 or higher, Windows Server 2008/2012
  • [Recommended]  UPS system with 750VA or higher (for only connecting DW-BJ8NASXTR)

Format/Clear Storage Using Disk Management

If the NAS is a new installation and cannot successfully be configured through DW IP Finder® for the addition to a DW Spectrum® system, make sure that the NAS firmware is up to date, that the NAS can be accessed locally through its web client, and that the NAS consistently pings on the network.

If the aforementioned parameters are true, try the following:

  1. Open the Windows Start Menu and search for Computer Management.  Alternatively, right-click on My Computer or This PC, then select Manage.

Next, from the Computer Management window, select Disk Management.

  1. If the computer successfully discoverers the NAS as an iSCI target, the NAS drive should display in Disk Management

Perform the following:

  1. Make sure that the NAS drive is initialized.  If not, you may need to create a New Simple Volume.
  2. Right-click on the NAS drive and select Add Letter/Path.  Assign a letter to the drive, then click OK.
  3. Right-click on the NAS drive again, then select Format.  Please be aware that formatting the NAS will delete any archived data within the selected partition.  This is recommended for new NAS drives only or if you do not value the currently stored data.
  4. Repeat this step for any additional, new NAS drives currently being added to DW Spectrum®.
  1. Using the Windows Service Tray, restart (stop, then start) the DW Spectrum Media Server program.

  1. After restarting the Server, launch DW Spectrum® IPVMS and log in as the Owner or as an administrator.
  • Default Login:  admin
  • Default Password:  admin12345
  1. In DW Spectrum® IPVMS, right-click on the server and select Server Settings.

Next, select the Storage Management tab.  The NAS drive should be added and enabled in this menu.  Otherwise, try using DW IP Finder® again for adding the NAS to Windows.

Recreating the iSCSI Target for DW IP Finder®

If the DW Blackjack® NAS fails to add to Windows through DW IP Finder®:

  1. Restart the Microsoft iSCSI Initiator Service.
    1. Open the Windows Start Menu and search for the Services application.
    2. Open the Services application and locate Microsoft iSCSI Initiator Service.
    3. Right-click on Microsoft iSCSI Initiator Service and select Restart.  If the service is stopped/not currently running, select Start.

  1. Launch the iSCSI Initiator application.
  1. Open the Windows Start Menu and search for iSCSI Initiator application.
  2. Open the iSCSI Initiator application and select the Discovery tab.
  3. Under Target Portals, select the address of the NAS drive and click the Remove button.

  1. Access the BJNAS web client.
    1. NAS Default IP Address –;  Alternatively, use DW IP Finder® to locate the NAS
      • NAS Default Login:  admin
      • NAS Default Password:  admin1234
    2. Delete the iSCSI target, then recreate it (iSCSI target).
  1. Launch DW IP Finder® and scan for the Blackjack® NAS.

After locating the NAS, select the device and select Add NAS to the Windows.

“Success” for both Disk1 and Disk2 should display upon successful installation.  Click in the blank area, then press any key to close the window.

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  • 29-Apr-2021