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Affected Roles: Administrator, Owner
Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS
Complexity: Medium
Last Edit: March 19, 2021
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When powering on a DW Blackjack® unit, users may encounter an error message stating that the system BIOS may not be able to recognize the Boot Drive or there may be corrupted OS files present, which may prevent the operating system (OS) from running. There are some things that can be done to resolve this issue.
This article will outline some troubleshooting steps that can be performed to resolve an OS boot error.
When encountering a boot device issue, the problem might be caused by:
To use a different Boot mode of the BIOS:
While the unit is booting, tap the Delete key on the keyboard. When you are prompted to enter the password, use “admin”.
Next, select the Boot Mode Select setting. By default, the mode is set to UEFI. To have the OS load using ROM’s (Read Only Memory), select Legacy for the Boot mode.
Set the Hard Disk as the first priority for Option #1.
The system will restart. If the OS still does not boot, proceed to the next troubleshooting method.
To reset the BIOS settings:
While the unit is booting, tap the Delete key on the keyboard. When you are prompted to enter the password, use “admin”.
Select Load Optimized Default Settings or press the F3 key (hotkey) to reset the default Boot settings.
Press the F4 key to save and exit the BIOS. The system will restart and attempt to load the OS.
The next thing that you can check if the OS fails to start is whether or not the system recognizes the Boot Drive.
To check the Boot Drive:
While the unit is booting, tap the Delete key on the keyboard. When you are prompted to enter the password, use “admin”.
Next, select SATA Configuration.
To check the BIOS Boot Specification:
While the unit is booting, tap the Delete key on the keyboard. When you are prompted to enter the password, use “admin”.
Select UEFI Hard Disk Drive BBS Priorities.
**NOTE: All DW Blackjack® Servers are shipped with a recovery USB.