Reporting DW Blackjack Rack Issues
DW Blackjack® Rack™ Support Guide ----------------------------------- Affected Roles: Owner, Installer Last Edit: January 20, 2025 ----------------------------------- Reporting DW Blackjack® Rack™ Issues This article will outline guidelines regarding the reporting of product issues and the support proce…
Mounting A New Drive (Windows)
Mounting A New Drive (Windows) ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Last Edit: November 25, 2024 ----------------------------------- Drive Setup After adding a hard drive to a DW Blackjack® computer, the new sto…
Blackjack MINI Drive Configuration in DW Spectrum IPVMS
Blackjack® MINI™ Drive Configuration in DW Spectrum® IPVMS ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Complexity: Low Software Version: DW Spectrum v4.0 or newer Last Edit: December 8, 2020 -------------------------…
DW Blackjack - Cube Freezing Fix (Ubuntu Linux)
DW Blackjack Cube-LX Freezing Fix ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum Software Version: DW Spectrum v4.0 or higher; Ubuntu OS 16.04 Last Edit: July 24, 2020 ----------------------------------- DW Blackjack (Linux) Crash…
DW Blackjack - USB Recovery for a DW Blackjack E-RACK or P-RACK Server (Windows OS)
USB Recovery for a DW Blackjack E-RACK or P-RACK Server (Windows OS) ----------------------------------- Affected Role: Administrator Last Edit: September 30, 2025 ----------------------------------- USB System Recovery In the rare instance where a DW Blackjack E-RACK or P-RACK server that is using a Wind…
Known Issue: NAS Storage Becomes Unavailable and Shows As Invalid Storage (Windows OS)
Known Issue: NAS Storage Becomes Unavailable and Shows As Invalid Storage (Windows OS) ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Complexity: Medium Software Version: DW Spectrum® IPVMS v4.1 or higher Last Edit: Febr…
DW Blackjack - Integrated Recovery for a Non-RAID System (Ubuntu/Linux)
Integrated Recovery for a Non-RAID System (Ubuntu/Linux) ----------------------------------- Affected Roles: Administrator Last Edit: October 3, 2025 ----------------------------------- System Recovery When encountering major operational issues, the use of recovery files may be recommended to resolve an i…
DW Blackjack Boot Device Troubleshooting
DW Blackjack® Boot Device Troubleshooting ----------------------------------- Affected Roles: Administrator, Owner Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Complexity: Medium Last Edit: March 19, 2021 ----------------------------------- Boot Order Issues When powering on a DW Blackjac…
Flowchart: Troubleshooting Recording Issues For DW Spectrum
Flowchart: Troubleshooting Recording Issues for DW Spectrum ----------------------------------- Affected Roles: Administrator, Power Users Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: March 11, 2020 ----------------------------------- Recording Errors DW Spectrum Servers archive and store c…
MegaRAID Foreign Drive Configuration
Foreign Drive Configuration ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Last Edit: March 5, 2024 ----------------------------------- Unrecognized Foreign Drives There may be some scenarios where after a storage drive ha…
