DW Spectrum - HWID Not Found and WMI Issue
Windows Management Instrumentation Troubleshooting ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum IPVMS Last Edit: August 24, 2023 ----------------------------------- WMI and “HWID Not Found” Issue Customers will sometimes chang…
Flowchart: Troubleshooting Recording Issues For DW Spectrum
Flowchart: Troubleshooting Recording Issues for DW Spectrum ----------------------------------- Affected Roles: Administrator, Power Users Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: March 11, 2020 ----------------------------------- Recording Errors DW Spectrum Servers archive and store c…
Troubleshooting Recording Errors For A VMAX IP Plus
Troubleshooting Recording Errors For A VMAX IP Plus ----------------------------------- Affected Roles: Administrator Related Digital Watchdog VMS Apps: Pivot CMS, C3CMS, Mobile applications Complexity: Medium to High Software Version: v1.5.5.4 or later Last Edit: August 16, 2024 ------------------…
Known Issue: BIOS Recovery Issue For DW Blackjack E-RACK (X9SAE1)
BIOS Recovery Issue for DW Blackjack E-RACK (X9SAE1) ----------------------------------- Affected Roles: Administrator, Owner Complexity: Medium to High Last Edit: April 27, 2021 ----------------------------------- BIOS Error Code “AB” Some SuperMicro X9 boards with E3v1/v2 CPUs have been reported to…
DW Spectrum - Automatic Startup for DW Spectrum
Automatically Run DW Spectrum Server at System Startup ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS Last Edit: August 13, 2024 ----------------------------------- Automatic Startup By default, DW Blackjack Servers are m…
Recovery Firmware For VMAX 960H & 960HFlex
Recovery Firmware For VMAX® 960H & 960HFlex ----------------------------------- Affected Roles: Administrator Complexity: Medium Last Edit: October 5, 2020 ----------------------------------- System Recovery In the event of system errors, software corruption, or display issues, recovery firmware can …
End User Assistance Guide
End User Assistance Guide ----------------------------------- Affected Roles: End Users Last Edit: November 13, 2020 ----------------------------------- Technical Support End User Policy As of autumn 2020, Digital Watchdog began offering limited support to end users through the use of knowledge base art…
DW Spectrum - Collecting DW Spectrum Mobile App Debug Logs
How to Collect DW Spectrum Mobile Debug Logs ----------------------------------- Affected Roles: Administrator Related DW Applications: DW Spectrum Professional, DW Spectrum Mobile Last Edit: October 28, 2025 ----------------------------------- Debug Logs When reporting issues encountered on DW Spectrum…
Third-Party Analog Camera Issues
Third-Party Analog Camera Issues ----------------------------------- Affected Roles: Administrator Last Edit: January 24, 2025 ----------------------------------- Third-Party Camera Issues Digital Watchdog’s standalone analog recording units are capable of supporting third-party cameras. Most commonly …
Blackjack fsck Boot Error (Ubuntu/Linux)
Blackjack fsck Boot Error (Ubuntu/Linux) ----------------------------------- Affected Roles: Owner, Administrator Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: August 19, 2024 ----------------------------------- File System Consistency Check (fsck) If your DW Blackjack (Ubuntu/Linux) NVR …
