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Affected Roles: End Users
Last Edit: November 13, 2020
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As of autumn 2020, Digital Watchdog began offering limited support to end users through the use of knowledge base articles for most issues that can be resolved without needing to contract a security installer. Any instances where the issue cannot be resolved by following a knowledge base article, it is still advised that the End user contact their security system installation company for assistance.
If the End User is unable to resolve the issue using the publicly available resources and does not currently contract with an installer, they may contact their area’s DW Representative to be referred to an installer.
If you can describe the nature of your question, you can use the DW Support Center to search for guides, advice, and informative articles. Knowing the exact model or device series related to your Digital Watchdog product will yield better results.
For example, searching for “password” will result in all knowledge base articles with the word “password”. Related articles are linked by tags.
If you do not know the exact nature of your problem, the landing page of the DW Support Center features the top viewed articles in the knowledge base and also organizes articles by section.