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Affected Roles: All users
Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS, DW Spectrum® Mobile
Complexity: Low
Software Version: DW Spectrum® v3.2 or later, DW Spectrum® Mobile v20.1 or later
Last Edit: June 3, 2022
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The DW Spectrum® Mobile application allows users to connect with their DW Spectrum® systems using their Apple (iOS) and Android mobile devices. However, some initial setup is required before you can begin to use the live viewing and playback features of the application.
This article will outline how to connect your DW Spectrum® Mobile application to a DW Spectrum System using DW Cloud™ or by using a server’s IP address for direct connection.
**NOTE: The use of the term “DW Spectrum® System” in this article may refer to a single DW Spectrum® Server or to multiple DW Spectrum® Servers that have been merged into a single group.
**NOTE: If a network that is hosting a DW Spectrum Server is using a SonicWall or Firewall service to filter out external Internet access, you may need to whitelist or port forward the DW Spectrum® Server.
For the FQDN list of DW Spectrum®, please read FQDN or Whitelist For DW Spectrum Cloud Access.
To use DW Spectrum® Mobile on your mobile device (smartphone, tablet, etc.), you will need to download and install the mobile application from your application store.
DW Cloud™ is a free connection service for use with the DW Spectrum® IPVMS software. If you have yet to connect your DW Spectrum® system to a DW Cloud™ account or still need to create a DW Cloud™ account, check out DW Cloud Management.
To connect with your DW Spectrum® IPVMS system using the DW Cloud™ service:
To connect your DW Cloud™ account to the DW Spectrum® Mobile application, click on Log in to DW Cloud.
In the Server Selection screen, DW Spectrum® systems that are already connected with your DW Cloud™ account will display with an orange Cloud icon. As your mobile application is now connected with your account, simply select the cloud-connected system to begin viewing.
To view another system, tap on the Main Menu button, then select Disconnect from Server.
You will then be routed back to the Server Selection screen.
When connecting to your DW Spectrum® system using an IP address, you will need to port forward the DW Spectrum® server(s) to ensure that external network access is available while offsite.
If you are currently connected to the same local network (LAN) as the DW Spectrum® system, the DW Spectrum® Mobile application may discover the server automatically.
If the IP address of the server does not automatically fill or the server is not discovered, you can find the email address in the Server Settings menu of the DW Spectrum® IPVMS desktop application.
Enter the IP address of your server in the Host field,
Next, enter your Login and Password credentials for the DW Spectrum® system.
Tap the Connect button to begin viewing.
If you will be connecting to your DW Spectrum® system from outside of your local network (LAN), you will need to know the Public IP Address (WAN) of your network.
**NOTE: When connected to the same internal network (LAN) as the DW Spectrum® Server, you will not be able to connect if you are using an external, public IP address (WAN). Use a public IP address only when connecting from outside of the server’s host network.
Alternatively, open a web browser (Google Chrome, Mozilla Firefox, etc.) and visit a port checking website (e.g., http://canyouseeme.org).
Confirm that the DW Spectrum® port (Default Port: 7001) is open within the network. If the port is blocked, external communication to the server will be unavailable.
Enter the public IP address of your server in the Host field,
Next, enter your Login and Password credentials for the DW Spectrum® system.
Tap the Connect button to begin viewing.
