Affected Roles: Owner
Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS
Last Edit: May 7, 2021
While it is free to stream camera video using DW Spectrum® IPVMS, the use of recording licenses are required for DW Spectrum® users to archive the camera footage to the DW Spectrum® Server.
License keys are registered and linked to the Hardware ID of the DW Spectrum® Server, meaning that a license key cannot be duplicated and used on more than one Server at a time. In some cases, users may need to migrate their recording licenses to another Server. Before the license key(s) can be activated/added to the other Server, they will need to be deactivated.
There are limitations to deactivating licenses such as:
This article will outline how to deactivate DW Spectrum® license keys.
To learn more about recording licenses, you can read:
To deactivate a DW Spectrum® License Key, an Internet connection will be required. If there is no Internet access, the DW Spectrum® Server will be unable to automatically send the deactivation request to the Digital Watchdog License Registry.
If the DW Spectrum® Server does not have Internet access, you must submit a from the Digital Watchdog website to have the license(s) deactivated. Once you have submitted the License Deactivation Form, a DW Sales Representative will send a confirmation through email.
Upon receiving the confirmation that the recording licenses have been successfully deactivated on our end, you are free to activate the relevant DW Spectrum® License Key(s) on a different DW Spectrum® Server.
To deactivate a license key:
Log in with the Owner (admin) account.
The default login is:
**NOTE: If you do not have access to the Owner role or an Administrator role, you must submit a from the Digital Watchdog website to deactivate the license(s).
Select the License Key that you want to deactivate.
If you are logged in with the Owner role, click the Deactivate button, located at the bottom of the Active Licenses list. If you do not see the Deactivate button, you may not be logged in as the system Owner.
Enter your name, email address, and select the reason for deactivating the license to confirm and explain the action.
Once the process is complete, it will then be possible to activate the license key on another Server.
**NOTE: Clicking the Remove button will remove the license key from the Active Licenses list. Only deactivated or expired license keys can be removed from a Server.