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Motion Recording Troubleshooting (VMAX IP Plus)

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Motion Recording Troubleshooting (VMAX IP Plus)

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Affected Roles:  Administrator, Owner

Complexity:  Medium to High

Software Version:  VMAX IP Plus v1.3.7.0 or later

Last Edit:  May 26, 2020

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Motion Detection

When using a motion recording type for the VMAX IP Plus, the system will seek out and record camera video when motion is detected by the camera. Because motion recording is reliant upon the communication of motion detection between the camera and the NVR, it becomes a priority to determine where issues originate from when motion recording does not operate properly.

This article will outline some things to check on the VMAX IP Plus and for the camera when encountering motion recording problems.

Supported/Affected Devices

  • VMAX IP Plus
  • MEGApix Camera Series

Checking the VMAX IP Plus

When encountering motion detection issues with the VMAX IP Plus, here are some simple things that you can try:

Power-Cycling

Turn the system power off, then back on.  If the VMAX IP Plus does not begin to detect motion and record video, further troubleshooting is necessary.

Check Firmware Version

  1. Log in to the VMAX IP Plus as the Administrator or as a user with administrator rights.
  • Default ID:  admin
  • Default Password:  <no password>
  1. Right-click with the mouse and select Menu.

From the Setup Menu, click on System, then select Information.

  1. From the System Information menu, check the Current Firmware Version of your VMAX IP Plus.

To learn more about firmware management, please read Upgrading Firmware For A VMAX IP Plus.

Check Recording Settings

When using the VMAX IP Plus, recording icons will appear at the top of each recording channel.  You may check your system for these symbols to determine if the NVR is assigned to use a motion recording type.

To check the recording settings:

  1. From the Setup Menu, click on Record, then select Recording Schedule.

  1. From the Recording Schedule menu, make sure that the desired camera is assigned to either a Motion recording mode or one of the motion recording variants to utilize motion detection and recording.

Check Motion Area

When using a motion recording mode, make sure that the Motion Area is properly mapped so that the VMAX IP Plus can seek out movement in a specified area.

To set the Motion Area:

  1. From the Setup Menu, click on Alarm, then select Camera Alarm.

  1. In the Motion Area column, click on the Set button for the camera.

  1. Make sure that the Motion Area is mapped out to meet your specifications.

Click on specific squares, click-and-drag, or click Select All from the control panel to highlight the zones that you want the system to watch for motion.  If an area is not highlighted, motion detection is disabled for that zone.

Additionally, try increasing the Sensitivity setting of the Motion Area.

Click the Save button once you have finished mapping the Motion Area.

Checking the Camera

By default, Digital Watchdog’s IP cameras have motion detection enabled.  This setting can typically be found in the Alarms or Alarm Configuration menu of the camera (varies by model).  Connect with the camera’s web client to check these settings.

Note:  If the camera is connected directly to the integrated PoE switch of the VMAX IP Plus, please read Connecting With Cameras Through Virtual Ports to connect with the camera.

Using ONVIF Device Manager

It is recommended to download and install ONVIF Device Manager (ODM) on a computer connected to the same network as the cameras.

This application is compatible with Windows OS only, but is a great tool for troubleshooting cameras.

To check camera motion issues with ODM:

  1. After installing ONVIF Device Manager (ODM), launch ODM.

Enter the User ID and Password of the camera’s ONVIF profile, then click the Log In button.

  1. Select the camera from the Device List, then click on Profiles.

  1. Check the Secondary stream of the camera.

Select Video Encoder Configuration and locate the Resolution of the secondary stream.

Make sure that the resolution of the camera’s secondary stream is no greater than 720x576.  If needed, this setting can be adjusted through the camera’s web client.

Note:  If the resolution of the camera’s secondary stream is 720 x 576 (or lower) and the camera’s motion detection is enabled, it is recommended to update the camera with its latest firmware version, then to default the camera.  If motion detection issues persist, please contact Digital Watchdog Technical Support for further assistance.

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  • 27-May-2020
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