Password Recovery - VMAX IP Plus

How To Recover the Administrator Password for the VMAX® IP Plus Series

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Affected Roles:  Administrator
Complexity: Low

Last Edit:  December 4, 2020
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Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their standalone NVR, the VMAX® IP Plus Series unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® IP Plus Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  Admin
• Password:  --- (blank)

VMAX® IP Plus Password Security Policy

Following the VMAX® IP Plus firmware update v1.4.1.1, the VMAX® IP Plus NVR Series introduced an updated password policy to improve system security.

Under the new policy, minimum requirements must be met regarding the login password for system users.

The password requirements are as follows:

• Must be at least 8-characters long
• May use uppercase (A-Z) and lowercase (a-z)
• May use numbers
• May use special characters
  • tilde ~
  • caret ^
  • bar/pipe |
  • slash /
  • single quote ‘
  • parentheses ( )
  • curly brackets { }
  • square brackets [ ]
  • exclamation mark !
  • question mark ?
  • period .
  • semi-colon ;
  • dollar sign $
  • underscore _
  • hyphen –

**NOTE:  If you have already created a password prior to updating the VMAX® IP Plus to v1.4.1.1, the system will keep the same password.  If you wish to modify or create a new user, then it must use the above password requirements.

Requesting a Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page. 

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements for a Password Reset

• Unit Model Number and Serial Number
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.