Affected Roles: Administrator
Last Edit: December 4, 2020
In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their standalone NVR, the VMAX® IP Plus Series unit, a special request must be submitted for a password recovery.
This article will outline the information required for a Password Reset Form.
Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.
Following the VMAX® IP Plus firmware update v22.214.171.124, the VMAX® IP Plus NVR Series introduced an updated password policy to improve system security.
Under the new policy, minimum requirements must be met regarding the login password for system users.
The password requirements are as follows:
**NOTE: If you have already created a password prior to updating the VMAX® IP Plus to v126.96.36.199, the system will keep the same password. If you wish to modify or create a new user, then it must use the above password requirements.
Please complete and submit a request form through the Digital Watchdog Password Policy page.
Requests are processed in the order that they are received. Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.