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Upgrading Firmware For A VMAX IP Plus

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How To Upgrade Firmware For A VMAX IP Plus

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Affected Roles:  Administrator

Complexity:  Low to Medium

Last Edit:  March 13, 2020

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Firmware Upgrades

Firmware is a type of computing software that is used in the management and operation of nearly all electronics.  The VMAX IP PLUS Series NVRs utilize firmware versions to manage camera communication, user interface controls, display, and recording settings for every interaction by the user.

Periodically, the firmware version may need to be upgraded to apply new features, improvements, and other content to the NVR.

This article will explain the process for upgrading Firmware for the VMAX IP PLUS Series NVRs using either File Transfer Protocol (FTP) or a USB stick.

Supported/Affected Devices

  • VMAX IP Plus Series

Upgrading Firmware

Firmware upgrades for the VMAX IP PLUS Series will need to be performed directly at the NVR.  Connect a display monitor and USB mouse to the NVR, so that you can control the user interface of the recording unit.

If you are unsure what type of display (HDMI or VGA) that your NVR supports, please consult the User Manual.

Upgrade Using FTP Function

The FTP upgrade option permits users to upgrade NVR firmware by communicating with an external FTP server over the Internet.  New firmware versions can be downloaded and installed by communicating with the FTP server.

Note:  The FTP function requires a stable network and Internet connection.  If you have not set up the NVR Network settings, please read Network Setup For The VMAX IP Plus

To upgrade using FTP:

  1. Log in as the Admin or as a user with Administrator privileges.
  1. Right-click with the mouse and select Menu.  Navigate to the System Information menu.

  1. Click the Upgrade button, located next to the current firmware Version.

  1. Set the Method to FTP and confirm the following:
  • FTP Address:  ftp.dwcc.tv
  • User/Password:  vmaxipplus (both boxes)

Click the Check button to check for available updates.

  1. Once a new firmware version is detected, click the Start button.  The upgrade progress will display in the Progress bar.  Allow the NVR to download and install the update.  Once the upgrade is complete, the NVR will automatically reboot and begin using the new firmware.

Upgrade Using USB Stick

The USB upgrade option permits users to upgrade NVR firmware by inserting a USB stick and uploading the firmware file directly to the System.

Note:  The USB stick must use FAT or FAT32 format and should not exceed 32 GB.

Note:  It is recommended to avoid the use of Kingston and San Disk brand USB sticks, as the NVR may experience an issue while allocating the firmware file from the USB.

Downloading the Firmware File

If you do not have a copy of the latest firmware file:

  1. Open a web browser and visit https://digital-watchdog.com.
  1. Enter the Model Number of your VMAX IP PLUS unit into the search box (DW-VP9xT4P, DW-VP12xT8P, DW-VP16xT8P, DW-VP16xT16P). 

This information is located on the sticker, physically on top of the NVR.

  1. Scroll down the product page and locate the Software tab.

  1. Locate the correct Version of firmware for your NVR.  You can determine which Version to use, by the first three letters of the S/N (Serial Number), located on the sticker, physically on top of the NVR. 

Alternatively, you can compare the current Firmware version of the NVR in the NVR’s System Information menu.

  1. Download the correct Version of firmware from the web page and copy it to a blank USB stick.

Applying the Firmware Upgrade

  1. Insert the USB stick to the NVR.  There is a USB port on the front panel and on the rear panel of the NVR.
  1. If you have not already done so, log into the NVR as the Admin or as a user with Administrator privileges.
  1. Right-click with the mouse and select Menu.  Navigate to the System Information menu.

  1. Click the Upgrade button, located next to the current firmware Version.

  1. Set the Method to USB, then click on the Scan button.  The NVR will detect the USB and display its model information in the Device box.
  1. Click the Start button.  The upgrade progress will display in the Progress bar.  Allow the NVR to download and install the update.  Once the upgrade is complete, the NVR will automatically reboot and begin using the new firmware.
  1. Remove the USB stick once the unit is done rebooting.
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  • 13-Mar-2020
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