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Flowchart: Troubleshooting DVR Backup Issues

Flowchart:  Troubleshooting DVR Backup Issues


Affected Roles:  Administrator

Related Digital Watchdog VMS Apps:  Pivot CMS

Complexity:  Low to Medium

Last Edit:  April 23, 2020


Video Export/Backup

When exporting video from a DVR, users should use a FAT32 format USB stick with a capacity no greater than 32 GB.  When issues are reported for exporting footage from a DVR, the common causes are usually due to the user having a USB with an incorrect format or size, the desired video does not exist, or the video export setup does not meet the minimum/maximum parameters for video backup.

This article will provide a flowchart for troubleshooting video backup issues.

For instructions on backing up video, please read Exporting Footage From A VMAX DVR.

Supported/Affected Devices

  • VMAX Series (960H)
  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)


Use the following flowchart to troubleshoot video backup issues when exporting video directly from the DVR.

Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart.

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  • 23-Apr-2020