Affected Roles: All Users
Last Edit: April 24, 2020
When connecting with your DVR through a web browser, users can monitor camera video, review previously recorded footage, and manage certain settings of the DVR. However, a common issue of Web Viewer is when a user can connect with the DVR through their web browser, but no video displays.
This article will outline some simple things that you can do when encountering this issue, including enabling the ActiveX plug-in settings of Internet Explorer.
Note: If camera video does not display at the DVR itself, it will not display in the Web Viewer. Troubleshoot camera connection issues before concerning yourself with the Web Viewer.
If you are using a web browser other than Internet Explorer to connect with the DVR, you will likely encounter a pop-up advising you to use Internet Explorer for viewing video from the recording unit. You will still be able to connect with the DVR to manage its settings, but live video and playback will be unavailable.
It is recommended to use Internet Explorer when connecting to your DVR’s Web Viewer. Additionally, make sure that you are not using Microsoft Edge by mistake. These are two different applications that come with Windows 10.
Internet Explorer utilizes ActiveX, a software framework by Microsoft, to communicate and transfer content over a network.
When you initially connect with the Web Viewer through Internet Explorer, a pop-up requesting permission to install the Web ACS program (web monitoring) should display.
If the prompt does not display, you will likely see only a portion of the GUI (graphical user interface), but no video will display.
To enable ActiveX in Internet Explorer:
The Internet Options menu will display.
Click on Trusted Sites.
Click the Custom Level button.
Click the OK button, then select Yes for the confirmation pop-up.
Click the Apply button, then the OK button to save the changes.
When the Web ACS or Web Monitoring prompt appears, allow the ActiveX plugin to install. Use the installation wizard to complete the installation.
Note: If you are still unable to view camera video through the Web Viewer, make sure that the DVR’s firmware is up-to-date.
Rebooting the DVR may also help to resolve the issue. Otherwise, please contact Digital Watchdog Technical Support for further assistance.