Disabling Illegal Login Lock On Hikvision Cameras

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Affected Roles: Owner, Administrator

Related Digital Watchdog VMS Apps: DW Spectrum

Complexity: Low to medium

Last Edit: August 6, 2024

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Illegal Login Lock Feature

Hikvision cameras use an auto-lock feature that will block devices that are attempting to connect for 30 minutes if the login is entered incorrectly after several attempts. This may create some difficulty with your set up process as the VMAX IP Plus and DW Spectrum will attempt to use the default login for Digital Watchdog cameras when adding devices.

This article will outline how to disable the Illegal Login Lock feature on a Hikvision camera, for making additions to a VMAX IP Plus or to DW Spectrum.

Note: If this is a new Hikvision camera and have yet to activate the ONVIF function, please read Enabling ONVIF On Hikvision Cameras.

Supported/Affected Devices

• DW Blackjack Series
• VMAX IP Plus Series

Detecting the Camera

When configuring an IP camera, the user must know the camera’s networking information in order to connect with the camera’s web interface, add it to a Server, or for general network awareness.

Most third-party camera manufacturers will provide a detection software tool that can be used to locate the camera on the network, identify its IP address, or to identify its model information.

To acquire this type of software, you can visit the Hikvision Tools web page and download either the SADP Tool or Batch Configuration Tool (varies depending on Hikvision camera model).

Alternatively, if you know the camera’s default login information, ONVIF Device Manager (ODM) is another detection tool that can be used to locate and identify ONVIF compliant devices within the camera network. ODM can be acquired from the Source Forge website.

Note: If you are unsure which tool to use or require further assistance, please contact Hikvision for more information regarding their cameras.

Disabling the Illegal Login Lock

1. Locate the camera on the network.

If you do not know the networking information of the camera, use either ODM or the Hikvision discovery tools to locate the camera on the network.

1. Open a web browser and enter the camera’s IP address into the address bar.

Enter the camera’s Admin login. Refer to the Hikvision camera’s User Manual to obtain the default information.

Note: If you are using the default login of the camera, you may be prompted with a notification to change the camera’s password.

Note: If the camera is connected to the integrated PoE switch of a VMAX IP Plus NVR, please read Connecting With Cameras Through Virtual Ports (VMAX IP Plus) to connect with the camera. Otherwise, you must connect the camera to a PoE switch that is separate from the VMAX IP Plus to continue with this setup.

1. Select the Configuration tab.

Select the Security menu.

Select the Security Service tab.

1. Disable the Enable Illegal Login Lock setting to unlock the camera.

Click the Save button to apply the changes to the camera.

While this feature is disabled, the camera will no longer lock out the VMAX IP Plus or DW Spectrum during setup. This setting can be re-enabled at a later time.

Note: It is recommended to create an ONVIF profile that uses similar login credentials as Digital Watchdog cameras. To learn how to create an ONVIF profile in a Hikvision camera, please read Enabling ONVIF On Hikvision Cameras.