myDW - Service Level Agreement (SLA)
myDW Service Level Agreement ----------------------------------- Affected Roles: All Users Related Digital Watchdog VMS Apps: myDW Services Last Edit: August 12, 2025 ----------------------------------- 1. SLA Definitions * “Unavailable” and “Unavailability” means N consecutive error or no-response req…
DW Spectrum - Service Level Agreement (SLA)
DW Spectrum Service Level Agreement ----------------------------------- Affected Roles: All Users Related Digital Watchdog VMS Apps: DW Spectrum Last Edit: July 18, 2025 ----------------------------------- 1. SLA Definitions 1.1 “Unavailable”/ “Unavailability” means N consecutive error or no-response r…
