USB Recovery for a DW Blackjack® E-RACK or P-RACK Server (Windows OS)
Affected Roles: Administrator, Owner
Last Edit: December 20, 2021
In the rare instance where a DW Blackjack® E-RACK or P-RACK server that is using a Windows operating system (WinOS) experiences issues that cannot be resolved through normal troubleshooting means, a system recovery point can be applied. The DW Blackjack System can be configured to use a bootable USB drive that will allow the system’s owner or administrator to factory default the DW Blackjack unit and clear any software corruption that may have been causing issues.
Example issues may include:
This article will outline how to apply a system recovery USB drive to a DW Blackjack E-RACK or P-RACK unit.
**NOTE: Performing a system recovery will completely reset the server and return its local system to its factory default settings. All data in the (C:) storage drive will be formatted during this process.
**NOTE: Please contact your DW representative for a misplaced or lost USB recovery drive. Be aware that the ISO version that is provided on the USB Recovery Drive is specific to your DW Blackjack model. Please do not attempt to use the same ISO recovery version across different DW Blackjack models to avoid creating system issues. For example, it is not advised to apply an ISO meant for a DW Blackjack E-RACK with RAID to a DW Blackjack P-RACK.
This article focuses primarily on running a USB recovery for a DW Blackjack E-RACK or P-RACK server model. For information on how to set up a RAID 5 configuration for a recovered DW Blackjack system, you may refer to the following DW Knowledge Base materials:
When recovering the operating system, the main partition (C:) that hosts the system files will essentially be defaulted. To make this happen, the DW Blackjack unit must first be told to set the USB drive as the boot device rather than the storage partition that is being repaired/recovered.
To set the Boot Priority for a USB Recovery Drive on a DW Blackjack unit:
Once the hardware has completely powered off, locate a vacant USB port in either the front panel or the rear panel of the DW Blackjack hardware.
Insert the USB Recovery Drive into the vacant USB port, then press the power button (at front of the unit) to power on the server. Keep the USB Recovery Drive connected to the DW Blackjack unit.
**NOTE: It is advisable to try and use a USB port located in the rear panel of the hardware, but is not a requirement. Consult your DW Blackjack unit’s User Manual for more information specific to your hardware.
When prompted, enter the DW Blackjack system’s Administrator Password.
After setting the USB Recovery Drive as the boot device, the DW Blackjack unit will load the Acronis True Image recovery program. Follow the directions below to set up the system recovery.
In the Recovery menu, click the “Browse for backup” button.
In the file directory, navigate and select “This PC”.
Select the USB Recovery Drive. The USB drive will appear as connected storage. In this instance (E-RACK), it appears as “BJER”.
Click on the “Disk Recovery” tile. The .TIB file that was selected in the previous step will be selected as the backup image.
Click the “Next” button to proceed.
Select to recover all partitions in “Disk 1”. Click the “Next” button and allow the Recovery Wizard to finish analyzing the partitions that have been selected for recovery.
Click the “Next” button to confirm the disk selection. A confirmation window will display informing that the selected disk (Disk 1) already contains data. This purpose of this process is to repair and recover the selected systems. Click the “OK” button to confirm.
Select to enable the setting “Restart the computer when the operation is completed”. The computer will automatically reboot once the recovery process has finished.
This process may take a few minutes. A confirmation pop-up will display once the recovery process has completed. You may allow the countdown to complete or click the “Restart” button if you so choose.
**CRITICAL: DO NOT remove the USB Recovery Drive or power off the DW Blackjack unit while the recovery process is running.
After the recovery process has completed and the system has restarted, the Windows Boot Manager will load.
The DW Blackjack unit has been recovered and defaulted. You may now safely eject (remove) the USB Recovery Drive from the DW Blackjack hardware.
You may proceed with reconfiguring the system settings and network configurations as though this were a first-time setup.
**NOTE: For RAID 5 configuration help, please refer to the articles in the Related Articles section above.