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Affected Roles: Owner, Administrator
Complexity: Medium to High
Last Edit: September 2, 2021
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When encountering major operational issues, use of recovery files may be recommended to resolve an issue.
Examples of this include:
This article will outline how to recover a Windows embedded DW Blackjack Cube using a USB Recovery key and the Acronis True Image program.
**CRITICAL NOTE: Please make sure that the DW Spectrum® database and License Key information has been backed up and saved to a separate storage device (flash drive, external hard drive, etc.) before performing the OS recovery. This procedure will clear the entire system to return the DW Blackjack® Cube to its factory defaults.
Proceed by connecting your DW USB Recovery Drive to one of the free USB ports of the system.
There are two (2) USB ports at the bottom of the front panel of the unit:
As well as eight (8) USB ports on the rear panel of the unit:
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A login prompt will display. Enter the System Administrator password
Make sure that the “Boot mode select” setting is set to “UEFI”.
Make sure that Boot Option #1 is set to use “USB Key:UEFI: Flash Drive_SM_USB” as the first boot option. This designates the connected USB recovery drive as the device that the NVR will attempt to start from.
Be sure to Save the configuration as you exit.
Press the “1” key on the keyboard to select the “Acronis True Image” program.
Under the Recover section, click on “My Disks”.
Click on the “Browse” button to select the file path for the Archive selection.
Select the XXXXX_v1.tib file, then click the OK button.
Select “Disk 1”. This will automatically select all of the partitions on Disk 1.
Click the “Next” button to proceed.
Select “EFI System Partition”, then click the “Accept” button.
Select the “NTFS (C:)” option, then click the “Accept” button.
**NOTE: The Partition Destination window here may take a moment to close. Please allow the Recovery Wizard complete the setup.
Click “Next” button.
Select the “NTFS (Recovery) (D:)” option, then click the “Accept” button.
Click the “Next” button to continue.
Click the “Proceed” button to run the recovery program.
Wait until the recovery completes. You can track the process by using the progress bar.
Click the “OK” button to close the popup, then close the Acronis True Image tool.
As the unit is booting, tap the “Delete” key on the keyboard to prompt the BIOS.
A login prompt will display. Enter the System Administrator password
Make sure that the “Boot mode select” setting is set to “UEFI”.
Make sure that Boot Option #1 is set to use “Hard Disk: Windows Boot Manager” as the first boot option. This designates the storage drive that is hosting the (C:) partition as the device that the NVR will attempt to start from.
Upon startup, boot the system to Windows 10 and allow the system to load.