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Affected Roles: Administrator
Complexity: Low
Last Edit: December 4, 2020
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In the event that the System Administrator has forgotten, does not know, or needs to reset the Admin login for the Compressor, a special request must be submitted.
This article will outline the information required for a Password Reset Form.
Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.
If the default login (listed above) does not grant user access to the Compressor, please perform the following:
The unit’s MAC Address will display. Copy down or photograph the MAC Address.
If you have photographed your unit’s MAC Address, please click the Choose File button and include the image with your request. Otherwise, you may manually type in the MAC Address within the Description field on the request form.
Note: Requests are processed in the order that they are received. Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.
The following information is required to process a password reset: