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Password Recovery - ENHD16/EN4K16 Compressor

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How to Recover the Administrator Password for the ENHD16/EN4K16 Compressor Series

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Affected Roles:  Administrator

Complexity:  Low

Last Edit:  December 4, 2020

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Password Recovery

In the event that the System Administrator has forgotten, does not know, or needs to reset the Admin login for the Compressor, a special request must be submitted.

This article will outline the information required for a Password Reset Form.

Supported/Affected Devices:

  • DW-ENHD16 Compressor
  • DW-EN4K16 Compressor

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

  • User ID:  admin
  • Password:  admin

Requesting A Password Reset

If the default login (listed above) does not grant user access to the Compressor, please perform the following:

  1. At the Login screen, click the Play button.

The unit’s MAC Address will display.  Copy down or photograph the MAC Address.

  1. Complete and submit a request form through the Digital Watchdog Password Policy page.

If you have photographed your unit’s MAC Address, please click the Choose File button and include the image with your request.  Otherwise, you may manually type in the MAC Address within the Description field on the request form.

Note:  Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

The following information is required to process a password reset:

  • Unit Model Number and Serial Number
  • At least one of the following:
    • Proof of purchase in the form of an invoice or receipt
    • A written request on legal company letterhead
    • A photo of the requesting user holding their business ID or Driver’s License beside their face.  All text on the identification must be legible and the user must be visible within the photo.
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  • 05-Dec-2020
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