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Affected Roles: Administrator, Owner
Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS
Complexity: Medium
Last Edit: December 27, 2021
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The DW Blackjack® MINI (server) and DW Blackjack® NAS (storage) are headless devices with no local display-out option, meaning that these devices rely upon the use of the DW Spectrum Client software to interact and configure settings for the DW Spectrum System instead of connecting a display monitor and other peripherals to the DW Blackjack hardware.
It is worth understand that the Administrator login to the DW Blackjack device is a different/separate set of login credentials from what is used when connecting to the DW Spectrum® System. Essentially, there is a difference between the hosting device and the software application that is being hosted by the hardware.
In circumstances where a DW Blackjack MINI is acting as the primary server for DW Spectrum, the DW Spectrum password has been forgotten, and you are unable to use the desktop client application to connect and manage the server settings, the local devices settings of the DW Blackjack MINI will need to be defaulted to reset the DW Spectrum login.
This article will outline how to reset the settings for a headless DW Blackjack MINI to default the DW Spectrum login. Additionally, how to submit a request to reset the password of the DW Blackjack® MINI system itself, if it is needed as well.
**NOTE: Please be aware if the DW-BJMINI or DW-BJNAS is part of a merged DW Spectrum® System. If so, you may use the DW Spectrum® Web Client or desktop client software to change the DW Spectrum admin password.
**NOTE: The process for resetting the DW Spectrum® login requires that the local settings of the DW Blackjack MINI’s media server be defaulted. As a result, you will need to use the DW Spectrum Client or web client to reconfigure the media server settings.
If the login credentials to the DW Spectrum® IPVMS software program are unknown, it is recommended attempt to log in to the DW Blackjack unit itself with its default credentials before having to default any settings or submitting a Password Reset Request to DW Support.
If the IP information for the unit is unknown, you may scan the local network for the DW Blackjack MINI or NAS using the DW IP Finder™ software from the computer. Alternatively, consult with your Network Administrator for the network address if applicable.
**NOTE: If the login to the DW Blackjack MINI or NAS is unknown and a password reset is required for the DW Blackjack MINI or DW Blackjack NAS, please submit a Password Reset Request with DW Support (see below).
Next, click the “Factory Reset” button. This will completely reset the DW Blackjack MINI or NAS unit’s local device settings and the Administrator login to the DW Spectrum System.
When prompted, enter the administrator credentials of the DW Blackjack devices to reset the system settings – including the default DW Spectrum Administrator password.
If you cannot recover the login for the DW Blackjack device and the unit is no longer using its default login credentials (admin/admin1234), you will need to submit a Password Reset Request form to receive assistance with defaulting the device’s media server.