You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Password Recovery - DW Blackjack/Spectrum

https://hf-files-oregon.s3-us-west-2.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2019/09-12/aedb39e6-bf71-4f98-b634-6dbe6307d05d/image.png

How To Recover the Administrator Password for the DW BlackJack® Series

------------------------- 
Affected Roles:  Administrator
Complexity: Low

Last Edit:  December 4, 2020
------------------------- 

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Admin login for their Digital Watchdog built, DW Blackjack® unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

NOTE: If the DW Spectrum® IPVMS program was installed on a custom built (not manufactured by Digital Watchdog) computer, the DW Spectrum® program will need to be clean reinstalled to apply a new password to the system.

Supported / Affected Devices:

  • DW Blackjack® Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to DW Spectrum® with the default login.

  • User ID:  Admin
  • Password:  admin12345, admin.12345, or admin1234 (older BJ units)

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page. 

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

  • Unit Model Number and Serial Number (located on the sticker, physically on the top or rear of the unit, depending on the DW Blackjack® model)
  • At least one of the following:
    • Proof of purchase in the form of an invoice or receipt
    • A written request on legal company letterhead
    • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.
  • 300
  • 05-Dec-2020
  • 2837 Views