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Flowchart: Troubleshooting Video Loss For Analog Cameras

Flowchart:  Troubleshooting Video Loss For Analog Cameras


Affected Roles:  Administrator

Complexity:  Medium to High

Last Edit:  June 12, 2020


Camera Video Loss

 When camera video no longer displays at the DVR or does not display during the initial connection, troubleshooting can help you to determine if the issue is being caused by the DVR, the camera itself, or by the equipment connecting the two devices together.

This article will provide a flowchart to assist with identifying and resolving the possible causes of the issue.

Note:  To view the article version of this flowchart, check out Troubleshooting Video Loss For Analog Cameras.

Supported/Affected Devices

  • VMAX Series
  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)
  • Star-Light Camera Series
  • Star-Light Plus Camera Series


Use the following flowchart to troubleshoot analog camera video loss.

Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart.

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  • 12-Jun-2020