Affected Roles: Administrator, Owner
Related Digital Watchdog VMS Apps: DW Mobile Plus™ (iOS & Android)
Last Edit: April 2, 2021
The PathFinder™ function offers an option to securely connect with a VMAX® A1 Plus™ system on your iOS or Android mobile device. This can be done by either scanning a QR code or manually entering the Pathfinder ID that is generated in the recorder’s Network settings menu. This allows users to connect, view, playback, and search video from a mobile device while using most consumer network setups.
This article will outline how to enable Pathfinder™ on your VMAX® A1 Plus™ recording unit and how to connect with the DW Mobile Plus™ mobile application (iOS & Android).
Pathfinder™ is a P2P (peer-to-peer) service that requires a strong Internet connection. If the Internet connection is poor or are using a VPN, you may encounter connection issues through the Pathfinder™ function.
While using a Firewall or SonicWall to limit incoming traffic to the network, port forwarding (hole-punching) may be necessary for the NVR to successfully connect remotely with the DW Mobile Plus™ mobile application. In this case, please port forward the NVR using its local IP Address, Mobile Port, and Web Port.
Instead of Pathfinder™, you may use an IP address or DDNS address to connect with the VMAX® A1 Plus™ remotely.
**NOTE: Digital Watchdog Support does not offer port forwarding services. Please contact your ISP, router manufacturer, or Network Administrator for port forwarding assistance.
To enable Pathfinder™:
Select Network, then select Pathfinder.
**NOTE: If the Status does not show that the function is activated, make sure that you have saved the settings after enabling Pathfinder.
Additionally, confirm that the VMAX® A1 Plus™ firmware is up-to-date and check the NVR’s Network settings for errors. Outdated firmware or incorrect IP address information can be a common cause of connection issues.
To connect your DW Mobile Plus™ (iOS & Android) mobile application to the VMAX® A1 Plus™ using Pathfinder™:
Launch the DW Mobile Plus™ application on the mobile device.
Tap on the Create a new site ( + ) button to create a new site.
Tap on the Scan icon and allow access to your mobile device’s camera.
At the VMAX A1 Plus, scan the Pathfinder QR code that was generated in the DVR’s Pathfinder menu with the mobile device.
The Pathfinder ID will autofill in the Host field of the DW Mobile Plus™ mobile application.
Your site will display in the Site List.
Select the Site to connect with the VMAX® A1 Plus™.