Upgrading Firmware With C3 CMS (Windows)

Upgrading Firmware With C3CMS (Windows)

-----------------------------------

Affected Roles:  Administrator, User

Related Digital Watchdog VMS Apps:  C3™ CMS

Complexity:  Low

Last Edit:  May 1, 2020

-----------------------------------

Upgrading Remotely

With C3™ CMS, upgrading firmware can be performed from your Windows computer, rather than having to physically go to your recording unit to perform the process.

This article will outline how to use the C3™ CMS program to remotely upgrade the firmware of a standalone DVR or NVR.

Note:  This process is not available for Macintosh OS.

Note:  If you have not already done so, please install C3™ CMS to your computer and create a site for your recording unit.

• Clean Reinstalling C3 CMS (Windows)
• Installing C3 CMS (Macintosh)
• Adding A Site to C3 CMS

Supported/Affected Devices

• VMAX A1 Series (2.1 MP)
• VMAX A1 Plus Series (5 MP)
• VMAX IP Plus Series

Downloading the Firmware File

If you do not have a copy of the latest firmware file:

1. Open a web browser and visit https://digital-watchdog.com.

2. Enter the Model Number of your recording unit into the search box, then select your DVR or NVR model.  This information is located on the sticker, physically on top of the DVR or NVR.

3. Scroll down the product page and locate the Software tab.

4. Locate the latest Version of firmware for your recording unit.

You may compare the current Firmware Version number of the DVR or NVR (in the System Information menu) to the version listed on the product page to determine which version is newest.

Click on the Download icon to download the firmware file.

Upgrade Process

To upgrade your standalone DVR or NVR through C3™ CMS:

1. Launch the C3EventServer application.

Note:  The C3EventServer program is included when initially installing the C3™ CMS application to a Windows computer.

2. The C3 CMS Agent will display.

Click on Health Check.

3. The Event Server window will open, then display the Health Check tab.

Select your Site from the Site List or double-click on the site in the Status Window.

4. Scroll down and locate the Remote Management section, then click on F/W Upgrade.

5. Click on the ellipses (…) button, then select the new firmware file.

Click the Upgrade button to start the backup.

6. The DVR or NVR will reboot once the firmware upgrade has been completed.

Note:  C3™ CMS will not notify you when the upgrade has been completed.  Use the Health Check tool to confirm the currently applied firmware version (FW Version).