Clean Reinstallation of C3™ CMS (Windows)
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Affected Roles: Admin, Owner
Related Digital Watchdog VMS Apps: C3™ CMS
Complexity: Medium
Last Edit: March 21, 2022
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By completely uninstalling, then reinstalling the C3 CMS desktop software, users can resolve most client-side issues and can create a new admin login for the C3 CMS program.
This article will outline how to uninstall C3 CMS, as well as how to reinstall the C3 CMS software.
**NOTE: Please be aware that by completing a clean reinstallation of the C3 CMS software, site information will be deleted. You will need to know the connection information (IP address, DDNS, PathFinder, etc.) of your recording unit to configure and reestablish a connection with the recording unit. You can find this information within the Network settings of the recording unit.
When normally uninstalling programs from a computer, there is often data left behind regarding user preferences, settings, and other database information even after removing the program and its executable files. These program files will remain present as “orphan files” and can often reintegrate with the parent application (in this case, C3 CMS) upon reinstallation, essentially prevent any intended changes from taking effect during the reinstallation process.
This section will outline how to completely remove C3 CMS and the MariaDB programs from the computer for a clean reinstallation.
Select C3 CMS from the program list, then select Uninstall.
The wizard will inform you once the uninstallation has been completed.
The Maria DB Setup Wizard will display.
Select Remove, then select Remove data.
The wizard will inform you once the uninstallation has been completed.
This section will outline how to install the C3 CMS program for the first time or after performing a clean uninstallation of the application.
Scroll down and click on the Software tab.
Click the Download icon to acquire the installation file for C3 CMS.
This file is likely located in the Downloads folder of your computer.
By default, the folder destination is C:\Program_Files\C3 CMS.
Accept the file location or select Browse to select another location.
Click Next to proceed.
**NOTE: The C3EventServer agent will allow users to view system reports from C3 CMS. It is recommended to include this with the installation.
Accept the shortcut location or select Browse to select another location.
Click Next to proceed.
To include desktop shortcuts for C3 CMS and the Event Server, check the boxes, then click Next.
Click Install to proceed.
Click in the I agree to the license terms and conditions checkbox, then click Install.
The wizard will inform you once the installation is complete.
If you would like to add an Administrator password for the C3 CMS login, please read Adding User Passwords In C3 CMS.