Password Recovery - BlackJack/Spectrum

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How To Recover the Administrator Password for the BlackJack Series

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Affected Roles:  Administrator
Complexity: Low

Last Edit:  March 3, 2020
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In the event that the System Administrator forgot, does not know, or needs to reset the Admin login for DW Spectrum on their DW BlackJack unit, a special request must be submitted.

NOTE: If the DW Spectrum program was installed on a custom built (not manufactured by Digital Watchdog) computer, the DW Spectrum program will need to be clean reinstalled to apply a new password to the system.

Supported / Affected Devices:

  • BlackJack Series

 

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

  • User ID:  Admin
  • Password:  admin1234, admin12345, or admin.12345

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page. 

Requests are processed in the order that they are received.

Requirements  

  • Unit Model Number and Serial Number
  • At least one of the following:
    • Proof of purchase in the form of an invoice or receipt
    • A written request on legal company letterhead
    • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.
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  • 20-Mar-2020
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