Password Recovery - VMAX A1 Plus

How To Recover the Administrator Password for the VMAX® A1 Plus Series

------------------------- 
Affected Roles:  Administrator
Complexity: Low

Last Edit:  December 4, 2020
------------------------- 

Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Admin login for their VMAX® A1 Plus unit, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported / Affected Devices:

• VMAX® A1 Plus Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

• User ID:  Admin
• Password:  --- (blank)

Requesting A Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page. 

Requests are processed in the order that they are received.  Once your request has been processed by the support team, instructions will be sent to the email address that you listed on the form.

Requirements

• Unit Model Number and Serial Number (located on the sticker, physically on top of the unit)
• At least one of the following:
  • Proof of purchase in the form of an invoice or receipt
  • A written request on legal company letterhead
  • A photo of the requesting user holding their business ID or Driver License next to their face.  All text on the identification must be legible and the user must be visible in the photo.