DW Spectrum - Creating Client Logs

Configuring DW Spectrum Client Log Files

-----------------------------------

Affected Roles: Owner, Administrator

Related Digital Watchdog VMS Apps: DW Spectrum IPVMS

Software Version: DW Spectrum 5.1 and Higher

Last Edit: September 13, 2024

-----------------------------------

Client Logs

As of DW Spectrum 5.1, the Spectrum Client log files and logging level settings can be found in the Local Settings of the desktop client.

This article will outline where to find the Log Management settings and how to collect the local client log files.

Setting the Logging Level

To set the logging level:

In the DW Spectrum Client, open the Main Menu and select “Local Settings”.

In Local Settings, select the Advanced tab then click on “Settings” in the Logs Management section.

By default, the Logging Level setting is set to “None”.

Select the Logging Level and use the drop-down menu and select the desired level. The most common logging levels used by DW Technical Support are Debug and Verbose.

None – no log files are written for the client. (default)
Error – only errors and critical failures are recorded.
Warning – warnings, errors, critical failures, and other predefined messages as determined by the software developers are recorded.
Info – same as Warning, plus informational messages as determined by the software developers. (default log level for Servers)
Debug – same as Info, plus autogenerated messages about the actions performed by the application. (recommended when reporting an issue)
Verbose – same as Debug but also records full track of everything that the application does. This creates a large amount of data and will slow down the application. It is not recommended to be used long-term but may be requested by developers in certain cases. In such cases, switch to this log level, reproduce the issue, collect the log files then switch back to a different level.

After selecting the Logging Level, click “OK” to apply the setting changes.

Collecting Client Log Files

To collect the client log files:

After setting the Logging Level as outlined in the previous section, recreate the issue and try to notate the time that the action was done.
Open the Local Settings menu and select the Advanced tab.

In the Logs Management section, click the Download button.

Select the folder to where the log files will download.

A completion message will display in the Logs Management section once the download has been completed. You may click on “Open Files Folder” to open the file location or click “Done” to close the message.