DW Cloud and Server Connection Issue After Upgrading to 5.0
Affected Roles: Administrator, Owner
Related Digital Watchdog VMS Apps: DW Spectrum IPVMS
Software Version: DW Spectrum IPVMS 5.0
Last Edit: September 15, 2022
Some DW Spectrum IPVMS Servers may experience connection issues with the DW Cloud remote network after upgrading Servers to software version 5.0. This is likely due to expired security certificates on the host machine interfering with DW Cloud connections.
Some symptoms may include:
After updating to DW Spectrum v5.0, with “verbose” logging configured, many of the server logs for the DW Spectrum Server will report issues with certifying “DST Root CA X3” and “ISRG Root x1”.
“DST Root CA X3” is an older format that was previously used and has since been replaced by “ISRG Root X1”. If you are experiencing the issues and circumstances outlined above, the DST Root CA X3 (older/outdated) may be overriding the authentication of the ISRG Root X1 certificate (newer).
A possible fix for this issue is to disable the outdated security certificate DST Root CA X3.
To resolve the issue:
Click on “File” and select “Add/Remove Snap-in”.
From the left-pane, select “Certificates (Local Computer)”, select “Trusted Root Certification Authorities”, then open “Certificates”.
Locate “DST Root CA X3” and “ISRG Root X1”. The Expiration Date will display beside the certificate.
**NOTE: If you do not have ISRG Root X1, see the section “Download ISRG Root X1” below.
In the DST Root CA X3 Properties, change the Certificate purposes setting to “Disable all purposes for this certificate” then click the Apply button.
Click the OK button to close the properties window.
After disabling DST Root CA X3, restart the Server computer to allow the changes to take effect.
If you do not have ISRG Root X1:
Unzip and copy the security certificate file to the DW Spectrum Server.
Select the “Trusted Root Certification Authorities” folder and click “OK”.
Click “Next” to proceed.
Restart the Server computer after the ISRG Root X1 security certificate has been imported.