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Password Recovery – DW HD Spot Monitoring Module

Password Recovery – DW HD Spot Monitoring Module


Affected Roles:  Administrator

Complexity:  Low

Last Edit:  October 26, 2021


Password Recovery

In the event that the System Administrator forgot, does not know, or needs to reset the Administrator login for their DW HD Spot Monitoring Module, a special request must be submitted for a password recovery.

This article will outline the information required for a Password Reset Form.

Supported/Affected Devices:

  • DW HD Spot Module Series

Default Login

Before submitting a Password Reset Form, please attempt to log in to the unit with the default login.

  • User ID:  admin
  • Password:  <no password>

DW HD Spot Module Password Security

For improved system security, it is recommended to follow a password requirement policy when creating a login for a system user to ensure more complex and cyber secure logins. The password requirements are as follows:

  • Must be between 8~12 characters long
  • Do not use spaces in the password
  • Use a combination of uppercase (A-Z) and lowercase (a-z) letters
  • Include numbers (123)
  • Include special characters
    • Tilde  ~
    • Caret  ^
    • Bar/pipe  |
    • Slash  /
    • Single quote  ‘
    • Parentheses  ( )
    • Curly brackets  { }
    • Square brackets  [ ]
    • Exclamation point  !
    • Question mark  ?
    • Period  .
    • Semi-colon  ;
    • Dollar sign  $
    • Underscore  _
    • Hyphen  –

Requesting a Password Reset

Please complete and submit a request form through the Digital Watchdog Password Policy page.

Requests are processed in the order that they are received. Once your request has been processed by the support team, instructions will be sent to the email address that was provided.

Requirements for a Password Reset

  • Device Model Number and Serial Number
  • At least one of the following:
    • Proof of purchase in the form of an invoice or receipt
    • A written request on legal company letterhead
    • A photo of the requesting user holding their business ID or Driver License next to their face. All text on the identification must be legible and the user must be visible in the photo