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Resetting a DW Cloud Password

DW Cloud Password Reset


Affected Roles:  All users

Related Digital Watchdog VMS Apps:  DW Spectrum® IPVMS

Complexity:  Low

Software Version:  DW Spectrum v4.2 or newer

Last Edit:  March 3, 2022


DW Cloud Remote Connection Service

The DW Cloud platform is an easy-to-use option that allows administrators to invite others to join an existing DW Spectrum System. By using a DW Cloud profile to access DW Spectrum Systems, users can connect with the various systems that their DW Cloud accounts have been registered to, all from the comfort of a single instance of the DW Spectrum Client.

Forgetting the password to your DW Cloud account will prevent you from being able to access any DW Spectrum Systems that have been associated with your DW Cloud account.

This article will outline how to change an unknown password to a DW Cloud account.

Resetting a DW Cloud Password

To reset a DW Cloud Password:

  1. Open a web browser and visit the DW Spectrum Web Portal

Click on the “Log In” button.

  1. Enter the “Email” address that is linked to the DW Cloud account, then click the “Next” button.

  1. As you will be resetting the password, and it is assumed that in this scenario the password is unknown, click on “Forgot Password”.

  1. The Reset Password web page will display.

Enter the E-mail address that is associated with the DW Cloud account, then click the “Reset Password” button.

  1. An email will be sent to the registrant of the account. Once received, click on “Reset Password” in the email to update the DW Cloud password.

The reset email will remain valid for up to 24 hours before another reset request must be submitted.