Affected Roles: Administrator
Complexity: Medium to High
Last Edit: June 15, 2020
Extended exposure to direct sunlight, a defective IR filter, or issues with a camera’s cut-filter can cause issues with video discoloration. Most commonly reported is the presentation of a pink tint to the overall camera image or around the edges of the video stream.
This article will outline the troubleshooting process to resolve camera discoloration issues using the camera’s web client.
Note: For more troubleshooting information regarding IP Camera video, check out IP Camera Streaming Troubleshooting Guide.
Note: This article focuses on troubleshooting the Digital Watchdog MEGApix Camera Series. If you are using a third-party camera, the issue is likely also being caused by a cut-filter or IR sensor issue. Please contact the camera manufacturer for troubleshooting third-party hardware.
When encountering camera coloration problems, some simple things that you can try:
You may reboot the camera by:
From the camera’s Configuration menu, select the Image settings. For some camera models, you may also need to select the Display submenu.
Change the Day/Night mode setting to Night mode. This will tell the camera to change to a black/white display, cycling the camera’s cut-filter as well.
After the camera changes to a black and white picture, change the Day/Night setting back to Auto.
Note: If the camera does not change between the Day and Night modes, apply and save the settings to the camera, then reboot the camera before trying again.
From the Configuration menu of the camera, select the Maintenance section.
“Soft-default” the camera. When soft-defaulting, select to keep the Network Configuration Settings as they are. This way, you will not need to reconfigure the camera’s IP addressing after the camera completes the default.
Note: If soft-defaulting does not seem to help, you can completely default the camera. In doing so, you will be required to set the camera up again, including the camera’s network settings.
If the camera firmware is currently up-to-date, it is still recommended to flash the firmware. Like defaulting, this may serve to reset an unknown setting that may be causing the camera to act in this problematic manner.
Note: For more information with updating IP camera firmware, check out Updating MEGApix Camera Firmware.
Inside of the camera housing, locate the Reset button, then hold it down for ten (10) seconds. The camera will reboot and factory default all settings.
Note: Some camera models, such as DW MEGApix panoramic model cameras or turret model cameras are not intended to be opened. Please consult your camera manual for more information.
If the issue persists, please take a photo or image capture of the camera’s discolored video image, then contact Digital Watchdog Technical Support for further assistance.