Affected Roles: Administrator, Owner
Related Digital Watchdog VMS Apps: DW Spectrum
Complexity: Medium to High
Software Version: DW Spectrum v220.127.116.11990 or higher
Last Edit: May 18, 2020
DW Spectrum allows users to set differing recording schedules for their System, including motion recording. This recording type is reliant upon the motion detection ability of both the camera and of DW Spectrum. In some cases, DW Spectrum will detect only some motion events or no motion at all. This issue is typically caused by setting issues with DW Spectrum or a problem with the camera itself.
This article will outline how to troubleshoot motion detection causing recording issues for DW Spectrum.
When encountering motion detection issues for a camera in DW Spectrum:
Select the Recording tab.
Confirm that the Recording Schedule is set to capture either Motion or Motion + Lo-Res.
Select the Motion tab.
Confirm that the Motion Detection toggle is enabled.
If DW Spectrum does not detect motion, select a higher sensitivity and map it to the motion area.
Click the Apply button to save the changes.
DW Spectrum provides motion detection for cameras with a secondary stream resolution less than 1024 x 768. The DW Spectrum Media Server will try to configure streams according to this requirement or to use existing preconfigured profiles.
Select the Secondary stream from the left panel and confirm that the Resolution is set to 1024 x 768 or less.
It is recommended to download and install ONVIF Device Manager (ODM) on a computer connected to the same network as the cameras.
This application is compatible with Windows OS only, but is a great tool for troubleshooting cameras.
To check camera motion issues with ODM:
Enter the User ID and Password of the camera’s ONVIF profile, then click the Log In button.
Select Video Encoder Configuration and find the profile resolution. If there are profiles with matching resolutions, but the Server is not using them, the issue may be camera related.
If there are no profiles listed, it is possible that the device does not allow profile creation in this way.
Note: It is recommended to update the camera with its latest firmware version and to default the settings in such an event as this can be considered abnormal behavior for most cameras.