Connecting to a VMAX IP Plus Using PathFinder (P2P)

Connecting to a VMAX® IP Plus™ Using PathFinder™

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Affected Roles: Administrator

Related Digital Watchdog VMS Apps: DW Mobile® Plus™ (iOS & Android)

Last Edit: August 14, 2024

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PathFinder™ P2P Service

The PathFinder™ peer-to-peer (P2P) connection service offers an easy-to-use option to securely connect with a VMAX® IP Plus™ system from the comfort of your iOS, or Android mobile device, or with the C3™ CMS desktop software. This can be done by either scanning a QR code or by manually entering the PathFinder ID that can be generated in the recorder’s Network settings menu. This allows users to connect, view live video, review playback, and search recorded video from a mobile device.

This article will outline the PathFinder™ service, how to set up the P2P service with your VMAX® IP Plus™ recording unit, and how to connect with the DW Mobile Plus™ mobile application (iOS & Android).

PathFinder™ End-of-Life (EOL)

Please be aware that the previous PathFinder v1.0 utility in the VMAX IP Plus models have been replaced as of January 17, 2022.

PathFinder v1.0 remained available for use up until January 2022. Past this point, the recorder must be updated to the VMAX IP Plus firmware v1.4.2.7 (or newer) to utilize PathFinder v2.0 with your system and use the updated P2P service.

Supported/Affected Devices

VMAX® IP Plus™ Series (2nd Gen. & 3rd Gen.)
- DW-VP16xT16P
- DW-VP12xT8P
- DW-VP9xT4P
VMAX^® IP G4

Compatible Mobile Application

DW Mobile Plus™

What is PathFinder™?

The VMAX IP Plus PathFinder feature offers a secure peer-to-peer (P2P) service that can be used to establish a connection between the VMAX IP Plus and incoming connection requests – i.e. a customer viewing their VMAX IP Plus camera streams from an iOS or Android mobile device. This can be done by either scanning a QR code or by manually entering the PathFinder ID that can be generated in the recorder’s Network settings. This allows users to connect with the standalone NVR to view live video and replay recorded video from the mobile application.

PathFinder™ Limitations

PathFinder is a P2P (peer-to-peer) service that requires a strong Internet connection to work correctly. If the Internet connection is poor, is slow/bottlenecked within the local network (LAN) by low bandwidth or faulty network hardware (network switch, router, etc.), or if a VPN is in use, you may encounter connection issues through the PathFinder function.

If the VMAX IP Plus does not have access to the Internet or data packets are being blocked, you may use an IP address for a direct connection with the VMAX® IP Plus™ or create a DDNS address instead of using the PathFinder service.

Network Setup For A VMAX IP Plus

Locating the PathFinder ID

PathFinder Setup at a VMAX IP Plus

To set up a PathFinder connection at a VMAX IP Plus:

After logging in as the Administrator, the VMAX IP Plus will display the Live View for all connected cameras.

Right-click in the Live View area, then select “Menu”.

Next, click on “Network” and select the “Pathfinder” menu.

The PathFinder menu will display the recorder’s PathFinder ID and QR Code.

Enable the “Use Pathfinder” setting to activate the PathFinder (P2P) service. The Status at the bottom of the window will indicate if a P2P connection with the recorder is available.

Next, you must configure the site information in the DW Mobile Plus application to use the new PathFinder ID.

**NOTE: If the Status does not show that the function is activated, make sure that you have saved the settings after enabling PathFinder. Additionally, confirm that the VMAX IP Plus firmware is up-to-date and check the NVR’s Network settings for errors. Outdated firmware or incorrect IP address information can be a common cause of connection issues.

PathFinder™ Service Status:

If Pathfinder is unable to activate, please ensure that the following network ports are allowed for communication between the NVR and Pathfinder service:

PORT	In or Out	Use for
TCP 16000	outgoing	P2P activation/Register
TCP 16002	outgoing	P2P activation/Register
TCP 15001	outgoing	P2P relay server/Data
TCP 14000	outgoing	P2P relay server/Data

PathFinder Setup Through Web Viewer

Each standalone recording unit comes equipped with its integrated web server. This function can be utilized to gain access to the PathFinder ID information through a computer instead of having to be physically in front of the recording unit.

To connect to a recorder with PathFinder through the Web Viewer:

Open a web browser and connect with the recording unit’s Web Viewer.
- To connect with Web Viewer, enter the NVR’s IP Address or DDNS Address into the browser’s URL bar.

URL Template – http://<IP Address>:<Web Port>

Example - http://192.168.1.80:82

Once connected, log in as the Administrator for the recorder.
- Default User ID: admin

Once logged in, click on the “Setup” tab at the top of the window.

The System Status menu will display. Next, click on the “Network” tab, then select the “PATHFINDER” menu.

The PATHFINDER menu will display the recorder’s PathFinder UID and QR Code. You can use the P2P UID to connect the DW Mobile Plus application to the NVR.

Next, you must configure the site information in the DW Mobile Plus application.

Using the PathFinder ID in DW Mobile Plus

Launch the DW Mobile Plus application on your mobile device. Once you are at the Site List:
- If you are creating a new site in the application, tap on the plus symbol for the “Create a new site” (+) tile and select the “Site” option.
- If you are updating existing site information, tap on the “Edit” icon (pencil symbol) and select the site that will be updated with the new PathFinder ID.

The site configuration window will display.

Configure the following settings:

Name – create a title that can be used to identify this site within the mobile application.
Host – use the QR Scan button that appears beside the Host field and scan the QR code that was generated by the DVR for PathFinder.

Alternatively, you may enter the new PathFinder ID manually into the Host field. Be sure to include the dashes “–“ when manually entering the PathFinder ID

This information can be found in the recorder’s Network settings.

Port – this setting is not necessary when setting up a P2P connection
Login – enter the User ID to the recording unit.
Password – enter the Password to the recording unit.

After configuring the site information, tap the “Save” button.

After tapping the Save button, DW Mobile Plus will attempt to verify the connection and login information entered for the recording unit. If successful, the site will display as an option in the Site List.

Select the recording site to begin viewing the video with the updated PathFinder connection.

EZ-Pathfinder Web Page

VMAX IP Plus users can view the recorder’s video streams through a web browser.

Open a web browser and enter https://pf.mydw.cloud/
Configure the following settings:
- HOST– enter the PathFinder ID that was generated by the VMAX IP Plus
- User ID – enter the User ID used to log in to the VMAX IP Plus
- Password – enter the Password used to log in to the VMAX IP Plus
- click the “Connect” button

Live video streams will be displayed in the viewing area.
To search by date and time, click on the "Calendar Popup" button which will open up a calendar view to select the date, or click on the "Time Table" button which will display a time bar allowing you to select the desired time.
To access the configuration and settings for the system, click on the "SETUP" button which will take you to the system setup page.

For More Information or Technical Support

DW Technical Support: 866.446.3595 (option 4)

https://www.digital-watchdog.com/contact-tech-support/

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DW Sales: 866.446.3595 [email protected] www.digital-watchdog.com