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Flowchart: Troubleshooting A Non-Responsive DVR/NVR

Flowchart:  Troubleshooting A Non-Responsive DVR/NVR


Affected Roles:  Administrator

Complexity:  Medium

Last Edit:  April 28, 2020


Non-Responsive Units

A Non-Responsive Unit can refer to a recording unit that experiences:

  • Power Issues
  • Monitor Output Issues
  • Freezing Issues
  • Rebooting Issues
  • Interface Control Issues

When experiencing an issue with a non-responsive unit, identifying the cause of the issue becomes a priority.

This article will provide a flowchart to assist with identifying a possible cause of the issue and how to resolve it.

Supported/Affected Devices

  • VMAX Series (960H)
  • VMAX A1 Series (2.1 MP)
  • VMAX A1 Plus Series (5 MP)
  • VMAX IP Plus Series


Use the following flowchart to troubleshoot a non-responsive standalone DVR or NVR unit.

Click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox with the flowchart.

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  • 28-Apr-2020