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Affected Roles: Owner, Administrator
Related Digital Watchdog VMS Apps: DW Spectrum
Complexity: Low
Software Version: DW Spectrum v3.0 or later
Last Edit: April 16, 2020
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This article will outline how to report connection or streaming issues when using DW Cloud.
For more information for setting up DW Cloud, please read DW Cloud Setup.
For more information for allowing permissions through a Firewall or Sonicwall, please read FQDN or Whitelist For DW Spectrum Cloud Access.
For other issues regarding DW Spectrum, please read: Reporting DW Spectrum Issues.
The Cloud System ID is a unique identifier (alphanumeric) that is generated for a System at the time that it is initially connected to DW Cloud. It is used for identifying resources and follows a standard format described in RFC 4122.
To locate the Cloud System ID:
Click on the System that you want the Cloud System ID from.
Note: Do not click on the Open in DW Spectrum button. This will prompt DW Spectrum Client to launch on your computer.
Example: https://dwspectrum.digital-watchdog.com/systems/1750d3ef-f2c5-4cf1-acef-255dc3b2197
Example Cloud System ID: 1750d3ef-f2c5-4cf1-acef-255dc3b2197