Flowchart:  Troubleshooting Night Image Issues

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Affected Roles:  Administrator, Installer

Complexity:  Low to Medium

Last Edit:  April 6, 2020

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Night Image Issues

Some camera installations may experience video display issues when using cameras in low-light environments or at night.  Issues can vary from visual noise to lens focusing issues as a result of:

• IR light refraction
• Damaged camera covers
• Camera positioning or installation

Supported/Affected Devices

• DW Star-Light Camera Series
• DW Star-Light Plus Camera Series
• DW MEGApix Camera Series

Troubleshooting

Use the following flowchart to troubleshoot night imaging issues.

Click the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.