Flowchart:  Non-Responsive IP Cameras

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Affected Roles:  Owner, Administrators

Related Digital Watchdog VMS Apps:  DW Spectrum

Complexity:  Low to Medium

Last Edit:  April 3, 2020

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Non-Responsive Cameras

On occasion, users might encounter a non-responsive camera; meaning that the camera does not appear to power on or stream video.  These issues can be caused by:

• Out-of-date Firmware
• Power-related Issues
• Network Communication Issues
• Hardware Failure

Supported/Affected Devices

• DW MEGApix Camera Series

Troubleshooting

Use the following flowchart to troubleshoot issues for a non-responsive IP camera.

If you make a mistake, click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.