Flowchart: Troubleshooting PTZ20x Controls
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Affected Roles: Administrator, Installer
Last Edit: January 23, 2025
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PTZ Communication Issues
PTZ (Pan, Tilt, Zoom) cameras allow users to survey a wider area by using the motorized functions of the DWC-PTZ20x analog camera. However, when first installing the PTZ camera or when adding a camera, communication issues between the DVR and the camera may occur. These issues are usually caused by:
- Conflicting Camera IDs
- Cable Run Issues
- Software or Hardware Issues
If you suspect that the DWC-PTZ20x is not responding to PTZ commands from the recording unit, the firmware for the DVR is up to date, and you have confirmed that the camera powers and displays video, please use the following flowchart to troubleshoot prior to contacting Technical Support for assistance.
Supported/Affected Devices
- DWC-PTZ20x
- VMAX A1 Series (2.1 MP)
Troubleshooting
Use the following flowchart to troubleshoot recording issues with DW Spectrum.
If you make a mistake, click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.
Note: It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.
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For More Information or Technical Support
DW Technical Support: https://www.digital-watchdog.com/contact-tech-support/
DW Sales: [email protected] | www.digital-watchdog.com
Rev: 06/25 Copyright © DW. All rights reserved. Specifications and pricing subject to change without notice. 
