You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.
Home > DW Product Help > DW Cameras > Analog Cameras > Troubleshooting > Flowchart: Troubleshooting PTZ20x Controls
Flowchart: Troubleshooting PTZ20x Controls
print icon

https://hf-files-oregon.s3-us-west-2.amazonaws.com/hdpdigitalwatchdog_kb_attachments/2019/09-24/4763eb2b-7c2d-49d6-bfc0-47620cc0f150/image.png

 

Flowchart:  Troubleshooting PTZ20x Controls

-----------------------------------

Affected Roles:  Administrator, Installer

Complexity:  Medium to High

Last Edit:  March 25, 2020

-----------------------------------

 

PTZ Communication Issues

PTZ (Pan, Tilt, Zoom) cameras allow users to survey a wider area by using the motorized functions of the DWC-PTZ20x analog camera.  However, when first installing the PTZ camera or when adding a camera, communication issues between the DVR and the camera may occur.  These issues are usually caused by:

  • Conflicting Camera IDs
  • Cable Run Issues
  • Software or Hardware Issues

If you suspect that the DWC-PTZ20x is not responding to PTZ commands from the recording unit, the firmware for the DVR is up to date, and you have confirmed that the camera powers and displays video, please use the following flowchart to troubleshoot prior to contacting Technical Support for assistance.

 

Supported/Affected Devices

  • DWC-PTZ20x
  • VMAX A1 Series (2.1 MP)

 

Troubleshooting

Use the following flowchart to troubleshoot recording issues with DW Spectrum.

If you make a mistake, click on the back arrow (to the left of the flowchart) to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.

 

 

Tags

close button
scroll to top icon