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Clean Reinstalling Pivot CMS (Windows)

Clean Reinstallation of Pivot CMS (Windows)


Affected Roles:  Administrator, relevant users

Related Digital Watchdog VMS Apps:  Pivot CMS

Complexity:  Low to Medium

Last Edit:  March 27, 2020


Clean Reinstallation

By completely uninstalling, then reinstalling the Pivot Central Monitoring Software (CMS) to a computer, users can resolve most client-side issues and reset the Administrator login for the Pivot CMS program.

This article will outline how to uninstall Pivot CMS, as well as how to reinstall the Pivot CMS software.

Note:  Please be aware that by completing a clean uninstallation of the Pivot CMS software, loss of connection information will occur.  If you do not know the IP address or port numbers of your recording unit, you can find this information in the Network settings of the recording unit.

Supported/Affected Devices

  • VMAX Analog Series (960H)
  • VMAX A1 Series (2.1 MP)
  • VMAX IP Plus Series

Clean Uninstalling Pivot CMS

When normally uninstalling programs from a computer, there is often data left behind regarding user preferences, settings, and other database information.  This section will outline how to completely remove Pivot CMS and its database files from a Windows computer for a clean uninstallation.

Uninstalling Pivot CMS

  1. Prompt the uninstallation of Pivot CMS by opening the Windows Control Panel, then navigating to the Program and Features menu.

Select Pivot from the program list, then select Uninstall.

  1. Select Yes for the removal of the configuration files.

Removing Pivot CMS Database

  1. Open the Windows File Explorer program.

Navigate to Local Disk (C:) > Program Files (x86).

  1. Locate and delete the PivotPrograms folder.

  1. After uninstalling the Pivot CMS program and deleting the PivotPrograms folder, Pivot CMS has been completely removed from the system.

You may reinstall the Pivot CMS program to complete the clean reinstallation.

Installing Pivot CMS

This section will outline how to install the Pivot Central Monitoring Software (CMS) for the first time or after performing a clean uninstallation of the application.

  1. To download the installation file for the Pivot CMS software, open a web browser and go to the Pivot CMS product page, located on the Digital Watchdog website.

Scroll down and click on the Software tab.

Click the Download icon to acquire the installation file for Pivot CMS.

  1. Run the Pivot CMS installation file.

This file is likely located in the Downloads folder of your computer.

  1. By default, the Destination Location for the configuration files is C:\Program_Files (x86)\PivotPrograms.

Accept the file location or select Browse to select another location.

Click Next to proceed.

  1. The Select Start Menu Folder screen will display.

Click Next to accept the shortcut location or click Browse to select another location.

Click Next to proceed.

  1. In the Select Additional Task window, leave the default selections as they are and click Next >.

  1. The Ready to Install window will display the summary of the installation settings.

Click the Install button to prompt the installation of Pivot CMS.

The installation wizard will inform you once the installation is complete.  Click Finish to complete the installation process.

Applying Administrator Password

If you would like to add an Administrator password for the Pivot CMS login, please read Adding User Passwords In Pivot CMS.

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  • 27-Aug-2021