VMAX Plus Mobile App Setup (VMAX IP Plus)

VMAX Plus App Setup (VMAX IP Plus)

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Affected Roles: All Roles

Related Digital Watchdog VMS Apps: VMAX Plus (iOS & Android)

Complexity: Low

Last Edit: August 19, 2024

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VMAX Plus Mobile Application

The VMAX Plus mobile application can be downloaded and installed from the mobile application store of most Android and iOS devices. This mobile application allows users to monitor their VMAX IP Plus recording units using either direct connection (IP Address), DDNS, or Pathfinder (P2P).

This article will outline how to connect with a VMAX IP Plus unit using the VMAX Plus mobile application.

Note: To proceed with setting up the VMAX Plus mobile application, the network setup for the NVR must be completed. If you have not yet set up network settings for the NVR, please read Network Setup For The VMAX IP Plus before proceeding.

Supported/Affected Devices

VMAX IP Plus Series

Direct Connection & DDNS

To create a new site for connection with the NVR using the VMAX Plus mobile application, you must know the IP Address or DDNS Address of the NVR. This information may be found in the Network settings of the unit.

If you have yet to do so, please download and install the VMAX Plus (available for iOS & Android) mobile application from your mobile device’s application store.

Launch the VMAX Plus mobile application.

Press the Add+ button to create a new site.

Enter the network connection information from the NVR.

This information can be found in the Network settings of the VMAX IP Plus unit.

Note: If you have completed the WAN Setup section of Network Setup For The VMAX IP Plus, the use of a DDNS address may be implemented, instead of the Local IP Address of the NVR, for offsite connection.

Enter the User ID and User PW of the VMAX IP Plus unit.

This information is the same User ID and Password that you log in with for the VMAX IP Plus recording unit.

Press the Save button at the top of the Site Info menu.

The VMAX Plus mobile application will confirm that the site settings were saved and take you back to the Site List.

Site setup is now complete. You may select your site, then select Live to establish a live connection with the NVR.

If you fail to connect, select your site, then select Modify to check your site settings.

Note: When connecting from the local network (LAN) through Wi-Fi at the NVR’s location, use the Local IP Address of the NVR to connect.

When connecting from an external network (WAN) through the Internet, use either the DDNS address of the NVR or the Public IP Address of the network to connect.

Pathfinder

The Pathfinder feature is an easy to connect Peer-to-Peer (P2P) communication option that allows users to connect, monitor, and search surveillance video from their VMAX IP Plus recording unit.

Setup is as easy as scanning a QR code from the VMAX IP Plus unit.

Note: Peer-to-Peer (P2P) communication may experience network communication interruptions due to the presence of a Firewall or SonicWall within the network. If you are using a Firewall or SonicWall, you will need to use direct connection or DDNS for mobile application setup.

Note: To proceed with setting up Pathfinder for the VMAX Plus mobile application, the network setup for the NVR must be completed. If you have not yet set up network settings for the NVR, please read Network Setup For The VMAX IP Plus before proceeding.

Locating the PathFinder ID

PathFinder Setup at a VMAX IP Plus

To set up a PathFinder connection at a VMAX IP Plus:

After logging in as the Administrator, the VMAX IP Plus will display the Live View for all connected cameras.

Right-click in the Live View area, then select “Menu”.

Next, click on “Network” and select the “Pathfinder” menu.

The PathFinder menu will display the recorder’s PathFinder ID and QR code.

Enable the “Use Pathfinder” setting to activate the PathFinder (P2P) service. The Status at the bottom of the window will indicate if a P2P connection with the recorder is available.

Next, you must configure the site information in the DW Mobile Plus application to use the new PathFinder ID.

**NOTE: If the Status does not show that the function is activated, make sure that you have saved the settings after enabling PathFinder. Additionally, confirm that the VMAX IP Plus firmware is up-to-date and check the DVR’s Network settings for errors. Outdated firmware or incorrect IP address information can be a common cause of connection issues.