Affected Roles: Administrator
Last Edit: May 12, 2020
In the event of system errors, software corruption, or display issues, recovery firmware files can be applied as a final troubleshooting step. By running the recovery process, the DW® Spot™ Monitoring Module will be defaulted and reverted to an older version of its firmware, resolving most operational issues. Once the recovery is complete, the device firmware can be upgraded back to the latest release.
This article will outline the recovery process for the DW HD Spot Module.
Note: Running firmware recovery will completely default the system. As a result, setup will be required for the HD Spot Module.
Note: It is recommended to avoid the use of Kingston and San Disk brand USB stick, as the unit may not recognize these USB brands.
When preparing the USB stick for firmware recovery, it is recommended to format the drive to FAT32 before beginning.
Determine the generation of your HD Spot Module.
Copy the firmware files to the USB stick, making sure that you do not place any of the files into a folder.
Note: When running the firmware recovery program, there should be no other items on the USB stick other than the recovery firmware files. Ensure that the files are not placed in a folder, as the system will be unable to locate the files if they are not placed in the root directory.
To perform a firmware recovery, please follow these steps:
Once the files are copied to the USB stick, you may eject the USB stick from the computer.
There is no power button on the device. If you are unable to shutdown using the toolbar at the bottom of the user interface, disconnect the power cable for the HD Spot Module.
You will know that the device has powered off when there are no LED lights illuminated on the front panel of the HD Spot Module.
Reconnect the power cable to the device. The HD Spot Module will recognize power input and begin to boot.
The NVR will begin running the recovery process from the USB stick automatically.
Disconnect the USB stick at this time.
Note: Following the recovery process, the HD Spot Module will have been factory defaulted and will be using an outdated firmware version (v22.214.171.124). Use the Startup Wizard to complete the initial setup process after allowing the unit to reboot. Click Here to download the Quick Setup Guide for the HD Spot Monitor Module.
Follow the instructions below to update the HD Spot Module to its latest firmware build:
This information is located on the sticker, physically on the device.
Select your model from the search results.
Download the correct Version of firmware for your HD Spot Module to the USB stick.
You can compare the new version with the current firmware version of the device in the HD Spot Module’s System Information menu.
Log in to the HD Spot Module as the Admin or as a user with Administrator privileges.
Navigate to the System Information menu.
The HD Spot Module will detect the USB and firmware update file.
Click the Start button to begin the firmware upgrade. The upgrade process will display in the Progress bar. Allow the device to download and install the update. Once the firmware upgrade is complete, the HD Spot Module will reboot automatically and begin to use the new firmware.
Note: This completes the firmware recovery process. User and System settings will have been defaulted as a result of recovering the HD Spot Module.
If operational or system issues persist, please contact Digital Watchdog Technical Support for further assistance.