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Flowchart: Troubleshooting Recording Issues For The VMAX A1 Series

Flowchart:  Troubleshooting Recording Errors For the VMAX A1 Series


Affected Roles:  Administrators

Complexity:  Medium to High

Date Created:  March 2, 2020


Recording Errors

The VMAX A1 Series DVR archives and stores camera video to its local hard drive as cameras stream video.  On occasion, recording issues may arise as a result of:

  • Sudden power loss
  • Power surges
  • System (hardware or software) failures

If you suspect that the DVR is no longer recording camera footage, please use the following flowchart to troubleshoot your VMAX A1 DVR, prior to contacting Technical Support for assistance.

Supported/Affected Devices:

  • VMAX A1 Series


Use the following flowchart to troubleshoot recording issues with your VMAX A1 DVR. 

If you make a mistake, click on the back arrow to the left of the flowchart to go back to your previous option in the flowchart.

Note:  It is recommended to use either Google Chrome or Mozilla Firefox to use the flowchart.