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Exporting Video Through DW Cloud Proxy

Exporting Video Through DW Cloud Proxy


Affected Roles:  Owner, Administrator

Related Digital Watchdog VMS Apps:  DW Spectrum

Complexity:  Low

Software Version:  DW Spectrum v3.2 or newer

Last Edit:  April 20, 2020


Using Cloud Proxy

When exporting video from your Server, it is recommended to use the DW Spectrum IPVMS Client to retrieve footage from the video archives.  However, there may be circumstances when you are unable to use the desktop client to export video in this way.  If necessary, there is an alternate method to export footage from a single camera, through a proxy cloud connection using a web browser.

This article will outline how to connect with the server using a Cloud ID and where to export footage using the web client.

Note:  The connecting DW Cloud account must have a Cloud User profile with permissions to export footage.  The downloaded file will be in .MKV format.

Note:  The Server must be connected to DW Cloud to use this method.  To learn how to assign your Server to your DW Cloud Account, please read DW Cloud Setup.

Supported/Affected Devices

  • DW Blackjack Series

Locating DW Cloud System ID

The Cloud System ID is a unique identifier (alphanumeric) that is generated for a System at the time that it is initially connected to DW Cloud.  It is used for identifying resources and follows a standard format described in RFC 4122.

To locate the Cloud System ID:

  1. Open a web browser and navigate to the DW Cloud Portal.
  1. Log in to your DW Cloud Account.
  1. The System Tiles will display, each representing a System that your DW Cloud account is attached to.

Click on the System that you want the Cloud System ID from.

Note:  Do not click on the Open in DW Spectrum button. This will prompt DW Spectrum Client to launch on your computer.

  1. The Cloud System ID can now be found appended at the end of the URL.


Example Cloud System ID:  1750d3ef-f2c5-4cf1-acef-255dc3b2197

Exporting Video Through Web Client

Note:  If you know the Server’s IP address information and are onsite, you may connect and log in with the DW Spectrum web client normally, instead of using a Cloud ID.

To export video using a proxy cloud connection:

  1. Open a web browser and use the Cloud System ID to connect with your Server.

URL Structure:  https://<cloud_ID>


  1. Enter your DW Cloud login information, then click the Log In button.

Click the View tab.

  1. Select the camera that you want to export footage from.

Use the Timeline to select the Start Time of the footage that you will be exporting.  Pause the video playback once you have selected the starting point of the footage from the Timeline.

  1. After selecting the appropriate footage, click on the Gear Icon in the corner of the camera display, then select Camera Details.

  1. The Camera Details tool will display.

Set the Duration (sec) of the footage that you will be exporting.  This will determine the overall length of the footage exported from the archive.

  1. To begin the download, locate the Download section of the Camera Details tool.

Select from either High (Primary Camera Stream) or Low (Secondary Camera Stream) to download the file.

  1. You may be prompted to enter your login again.  After entering your login, the download will begin.

The .MKV format file will save to the location your default browser is assigned to download files to.

  • 382
  • 20-Apr-2020